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A mystery shopper is a CUSTOMER.
Customers enter
your establishment because they need your goods or services. As
a business owner you want to make that first sale and give
them a reason to return.
Customer service, locating products with
ease, safety, cleanliness and appearance of your business
are equally as important as pricing and can completely influence
the shopper’s decision to buy from you or your competitor.
Mystery shopping is about evaluating your
entire operation and giving you a competitive edge in these
tough times. Whether you want to identify problems,
seek to enhance your customer’s experience or improve
the work environment for your employees, mystery
shopping services can work for you.
A Confidential Resources, Inc. Mystery Shopper is a paid, highly
trained undercover customer that uses specific observation
strategies and checklists to ensure that your business is always
operating at its best. |
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At Confidential Resources, Inc. we offer
single visit, multiple visit and customized programs to suit
your particular needs. All
of our mystery shopping programs include detailed reports on what
your business is doing right and the areas that need improvement. We
offer real solutions to increasing productivity, profits and customer
satisfaction.
Trusting Confidential Resources, Inc. with
your mystery shopping and security needs is an investment in
your company’s productivity
and image. Let us help you maintain a competitive edge in today’s
market place.
Does My Business Need Mystery Shopping Services:
Mystery Shoppers are often associated with retail outlets, but
every type of business can utilize our mystery shopping packages.
Service related businesses such as hair salons, medical, dental
and other professional offices, shipping companies, even museums
and tourist attractions or volunteer organizations can use our
trained mystery shoppers to improve their bottom line, work environment,
operating standards, training procedures, overall safety and customer
satisfaction
Customized Shopping Services.
Confidential Resources, Inc. offers a variety of standard packages
at reasonable rates. All packages include a free consultation and
a Point of Audit Report.
At Confidential Resources we offer one visit at a time, but you always have
the option of ordering follow-up visits. Additional visits
offer you a broader view of your operation, track consistency or
alert you to new issues or unexpected developments.
Multiple visits are especially important
for large operations. More
employees, varied activities, days off, vacation time and family
leave all affect the mystery shopping visit. Multiple visits
for larger firms aren’t required but we do recommend them.
Businesses with multiple locations have issues
that are unique to each store, yet need to maintain a consistent
image. Our
mystery shoppers treat each location as a separate entity then
we compare all the locations as a whole. Branding in today’s
marketplace is an extremely important tool in staying ahead of
your competition.
Mystery Shopping visits can be scheduled
one at a time, regularly or randomly During our initial
consultation we will discuss your focus areas and any of your
concerns Whether it is one of our standard programs or a completely
customized programs, our goal is to help you optimize your business
operations.
Competitive Edge Program
Knowing your competition gives you an edge
it any field. Our
Competitive Edge Program does exactly that. Our mystery shoppers
visit your establishment as well as those of your closest competitors
reporting back to you on the same specific criteria.
This can help you develop better marketing
plans, special promotions, pricing and assist you with decisions
about new products or services that you want to stock or offer.
Marketing and purchasing mistakes can be costly. You can
avoid them by knowing how you and your competitors are performing.
Our Confidential Reports
Our completely confidential, objective audit
reports written in narrative format, detail everything that the
mystery shoppers observe. Using
our Point of Audit Checklist we provide an objective
picture of how your business is running to help you:
- Know what is working. Strive to maintain that standard.
- Learn what need improvement
- Become a business that is more profitable, productive and a
place where your customers keep coming back and your employees
want to work.
Whether you have a small business, multiple locations
or operate a large chain, Confidential Resources, Inc. has a
Mystery Shopping Service Package for you.
Call us for now for a free no-obligation consultation
at: (954) 341- 1386
Point of Audit Checklist
Our national network of professional mystery shoppers audits your
business using specific assessment criteria based on the following
categories
1. Customer service
- Were the employees knowledgeable, helpful and courteous
- How long did you wait in line
- Payment options
- Did the transaction go well
- Were you offered any promotions
2. Products and/or services:
- Availability /Shortages
- Was it visible on the shelf?
- Was there a variety?
- Were you offered further assistance?
3. Store Appearance:
- General cleanliness throughout your business
- Location and layout
- Were the shelves neat
- Employee appearance
4. Safety and/or security issues
- Noticeable safety hazards
- Entrances and exits/Inside and outside safety
- Security of transactions
All of our shoppers objectively score your
business on these four major components. We adjust our detailed
reports to suit your specific needs during our consultation.
Confidential Resources, Inc. will provide you with a comprehensive
picture of your business based on our shopping experience.
(Mystery Shopping Services)
Through our discrete national
network, our professional marketing auditors visit your place of business
or chain of your stores if you prefer. We audit small to midsize businesses,
as well as huge chain stores.
Confidential Resources will provide a comprehensive
picture based on our shopping experience.
Our confidential reports will be based on our overview
of observances and experiences encountered on each visit.
Prior to our audit of the location, all business decision-makers
can choose from a relative detail customized to needs and concerns.
The typical audit experience will explore and examine
all pertinent elements from competence and honesty, professionalism,
safety and cleanliness, product knowledge, greeting and courtesy, overall
quality of services, security, transaction handling, departure acknowledgements
and a thorough review of the accuracies and availability of the employees
and overall performance of the business operation |
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.These shopping audits can be repeated every 1 or 2 months
and continued indefinitely as needs dictate.
Please request a
customized overview sheet and call us to discuss your circumstances and needs.
Our rates are fair and in accordance with the length of services in combination
with the volume of visits.
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